Return to Help Index
Do you ship to my country?
  At this time we are only able to ship to UK destinations as standard. If you would like your products shipped outside of the UK, please contact customer services on 0800 002 9795 or to obtain a quote for delivery of your order. Please note that some products carry shipping restrictions and as such we are unable to ship live fish and restricted products outside of the UK.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. If you experience a problem placing your order, please contact customer services on 0800 002 9795 or
When will my order ship and what are my shipping charges?
  All orders are shipped as soon as possible, and whilst we aim to keep all products in-stock, in some circumstances products may become out of stock due to high demand, and so despatch may be temporarily delayed. If your item is out of stock a member of our customer services team will contact you to discuss your order and provide an estimated delivery time for your order. If you would like to enquire about the stock status of any of our products, please contact customer services on 0800 002 9795 or

What does shipping cost?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

All livestock orders are shipped using our next day livestock delivery service and carry a minimum order of £25. This service follows strict DEFRA guidelines and so must arrive before 12pm. For this reason we are only able to despatch orders on Tuesday, Wednesday and Thursday for our livestock service. Orders received by 12pm will be shipped the next available day on this service. Orders below the minimum order of £25 are shipped at £24.99. Orders above the minimum order of £25 but below £150 are shipped at £14.99 For orders over £150 this service is free.
Please note that due to regulations of shipping time for livestock, the following postcode exclusions apply for this service and any orders made to these postcodes will be cancelled: BT, Isle of Wight PO30+, Dublin and Eire, ZE1-3, AB37-38, HS, IV, KW, PH19+, Channel Islands, JE, GY, Isle of Man, AB30+, DD8+, FK17+, KA27-28, PA20+, PH30+.
Big On Fish Limited reserves the right to cancel any and all orders of livestock that it believes may represent a danger to the wellbeing of the livestock.
What is the return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.